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The TLG Assurance

The TLG Assurance

The Lawful Good is a Singaporean business registered with the Accounting and Regulatory Authority (ACRA). Our contact details may be found here.

If you should ever purchase a defective product from us, we promise to repair, replace or refund your purchase within 6 months of you receiving the product.

This is The TLG Assurance, and is a promise that most (if not all) other sellers on other platforms do not offer. TLG is our passion project, and we treat our customers as we would like to be treated.

The detailed terms and conditions of The TLG Assurance are below.

Detailed Terms and Conditions

The TLG Assurance is a limited warranty ("The TLG Assurance") offered by us, The Lawful Good ("TLG") and is to applicable to specified products (the "Products") sold and purchased by any customer ("Customer") on and through TLG's website at www.thelawfulgood.sg (the "Website") on the terms set out herein.

In these terms and conditions, the words “we”, “us” and “our” refer to TLG and “you” and “your”, the Customer.

Your rights and obligations under The TLG Assurance become operative from the date that the Products are delivered up to you, and will continue until the expiry of 6 months thereafter (the "Term").

Scope of coverage

Coverage under The TLG Assurance will not, under any circumstances, extend to gift cards or any Products referred to as "on sale", "clearance" or "refurbished" or "as-is", or for which coverage is expressly excluded.

Coverage under The TLG Assurance is limited to mechanical and electrical defects and applies to repairs, replacements or refunds done in Singapore while the Product is being used in Singapore, and is further limited in the manner set out herein.

We have the sole option to repair your Product, replace your Product with like kind, quality and specifications, or refund the price you paid for the purchase of the Product. Due to advances in technology or changes in inventory, the replacement product may be of lower retail value than the original Product, and such retail value will not be determinative of whether a replaced product is of like kind, quality and specifications. If the original Product is replaced, The TLG Assurance will cease to apply to the original Product or the replacement from the replacement date.

Coverage under The TLG Assurance will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limited to losses incurred due to any delay in rendering service related to The TLG Assurance and loss of use during the period that your Product is at an authorised repairer and/or while awaiting for replacement parts or replacement to arrive.

Specific Exclusions from coverage

1. Normal wear and tear, sweating, corrosion, rusting or stains.

2. General Maintenance

3. Accessories and external parts including but not limited to any grinder machine that is part of a package with an espresso machine and not individually purchased, portafilter, shower screen, drip tray, rubber insulation on steam wand, etc.

4. Warranty does not cover accessories external to the Product.

5. Cosmetic Damage to outer surface/finishing including but not limited to cracks, dents or scratches on exterior casing, levers, control knobs and other attachments.

6. Damage to the Product due to operation in an abnormally corrosive alkaline/acidic atmosphere.

7. Any defects that are subject to the manufacturer’s recall.

8. Call out charges where the repair agent is unable to find a fault in the Product.

9. Any claims whereby, a failure to follow the manufacturer’s recommended routine maintenance, inspection, cleaning, lubrication, external adjustments, installation, operation or any other instructions to the customer has been determined.

10. Non-operating and cosmetic items, paint, color, or Product finish; accessories used in or with the Product; external cables and cords; glass and lens; add-on options incorporated.

11. Unauthorized modifications made to the Product; altered serial numbers; repairs performed by a non-authorised repairer.

12. Repairs to hardware that has been added after the Product’s original purchase.

13. Consumables.

14. External faults such as rust, wiring, electrical connection or plumbing, piping, fitting, realigning of signal receivers (poor reception), and consequential loss of any kind.

15. Repairs necessitated by improper maintenance, accidental, intentional physical damage, damage by sand or water.

16. Burglary, theft, normal wear and tear, scratching, chewing, spilled liquids, corrosion, animal and insect infestation, fungi, wet or dry rot, or bacteria, misuse, neglect and abuse.

17. Failure caused by a voltage converter and/or applying incorrect voltage to the Product.

18. Any diagnosis where no defect has been found or noted.

19. Commercial use (including multi-user organisations), public rental, use for profit or communal use for multi-family housing.

20. Any loss or damage to the Product resulting from an act of God including but not limited to natural disaster, fire, flood, war, invasion, act of foreign enemy, hostilities or warlike operations, civil war, civil commotion.

21. Water leakage due to blockage of drainpipe under normal use.

22. Foreign object damage.

23. The cost of modifying any cupboards or storage units and work surface where the Product is built in which have become obsolete upon provision to you of a replacement product.

24. Loss, destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at supersonic speeds.

25. Damage due to power surges.

Circumstances where The TLG Assurance will be voided

The TLG Assurance will be null and void, and will immediately cease in the following circumstances:

1. Any repair and/or service has been carried out on the Product by any unauthorised person.

2. Any failure to follow the manufacturer’s instructions on installation, operation or maintenance of the Product.

3. Any use of the Product for any purpose that is not non-commercial, non-residential or non-personal in nature.

4. The Product has been tampered with or modified, or the serial number defaced or removed.

How to activate The TLG Assurance

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

When Product failure occurs due to electrical or mechanical defects, please email TLG at the email address specified on the Website to report the failure. To expedite service, please ensure that you include the details of your purchase (such as the Product model and date of purchase) in your email. If the Product failure is not reported to us prior to repair/replacement, the repair/replacement cost will not be approved.

To validate coverage, please ensure you keep all the proof of purchase, such as sales receipts for the purchase of the Product and the Email Confirmation on the commencement of the Contract.

Termination

The TLG Assurance will terminate automatically: (i) upon expiry of the Term; (ii) upon replacement of the Product if beyond economical repair; or (iii) upon any other event of termination stipulated herein, whichever is the earlier.

General

The TLG Assurance is not an insurance policy or guarantee; it is a contract of warranty. The TLG Assurance is not a guarantee or promise relating to the nature of the material, workmanship or performance of your Product covered.

You shall reasonably cooperate with TLG and our agents in our effort to perform our obligations under The TLG Assurance.

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